acddirect.comVirtual Contact Center: Engagement & Interactive Solutions

Virtual Contact Center: Engagement & Interactive Solutions Home (current) About Services Partners Contact News Request Demo ACD Direct Creating Contact Connections Contact Center Solutions Automated Services Customer Service ACDDirect chat × Please select who you are: Non-Profit Traditional Business LEADING ORGANIZATIONS THAT WORK WITH ACD DIRECT WHO WE ARE We are a group of telephony professionals with experience in contact center services and technologies ACD believes it's all about connections, not contacts. Everything of value is the product of collaboration. For over 15 years, ACD has listened, engaged, and collaborated with our partners to respond successfully to their needs. At ACD, we are continually developing innovating solutions that improve and maximize our clients' fundraising efforts and business processes and performance. From our internal teams to partner and sales relationships to our clients' consumers, we will work to maximize the power of each connection. Meet our leadership team. About US Meet Our Team What clients say ACD Direct's user-friendly platform and call documentation system allows us to effectively monitor operations and enter and edit information quickly and easily. It is by far the best platform we have ever worked with. John Begeny WETA/Arlington ACD has been incredibly responsive and professional – from our initial program setup to requests for custom reports, to quick scripting or program changes we need made. They are always willing to discuss our needs and work with use to come up with the best solution for our Members. Amanda Rothstein Minnesota Public Radio In our experience ACD agents are professional and deliver a great donor experience. Through Pledge Cart, we are able to diversify and track our campaigns to more effectively manage our fundraising efforts. Our account manager is always there we need him to make scheduling adjustments or updates as the drive changes. Russ Hitzemann Nine Network of Public Media We know we can rely on the ACD team and know that they continually seek new and innovative approaches to communicate with our donors. Richard Liebowitz New York Public Radio Top notch service, be it phone, web or canvassing, ACD handles so much of our central work as fundraisers. Realtime reports are detailed, yet have a dashboard quality for instant checks. Perhaps best of all? Linking premiums and inventory controls to inbound calls and online gifts is amazing. One set of premiums to upload and the ability to track phone and Web gifts from a single inventory means we can offer all limited items like tickets to both platforms but not promise more than we can deliver. And, live, round the clock support from dedicated staff is very reassuring. Jack Callahan WGBH ACD is responsive, thorough, and an has been a key factor in the success of our fundraising drives. I would highly recommend their services! Molly Held WQED During our 6 years of business with PBS/NPR stations, ACD has been instrumental and essential in processing over 330,000 gifts totaling over $23 million that canvassing has delivered to our clients. With ACD's assistance and support, DDS can really focus on member acquisition and execution knowing that the backend process is all taken care of! Trever Hutcheson Donor Development Strategies ACD has always been professional, responsive, and available to us as clients. Through ACD, we have a smooth-running process that has created an efficient, positive experience for our donors – both online and through inbound calls. We trust them with the most important people in the KCTS community, our viewers and members! Beth Topping KCTS 9 ACD Direct continually strives to meet our ever-changing and evolving needs while providing our donors with reliable and professional service, so we've extended our use of them beyond inbound pledge calls. Hundreds of donors per month now use customized Pledge Cart forms to update their credit card information or switch to EFT payment method online. We now also use ACD Direct to take Member Services messages after hours so our donors always reach a live person. Juan Estrada KQED Previous Next Our services Nonprofit Solutions ACD Direct offers solutions to optimize fundraising and outreach campaigns by allowing our clients to connect directly with their audience. Whether it's doing routine call center work, providing high-level services, such as web chat or Pledge Cart, ACD delivers services that align and support our clients' goals and integrate seamlessly. More Info Business Solutions ACD Direct provides technically viable solutions to clientele in need of e-commerce solutions, contact-based service for fundraising, live technical assistance, direct-response, customer service and other call-based services. We developed an economical, customizable and user-friendly platform to meet the needs of your specific business. More Info Become an Agent ACD is always on the lookout for talented, A-players to join our team. Join a virtual team of over 1,200 representatives delivering customer service and support from your home office. ACD makes connections with each contact we make by equipping our agents to anticipate and meet needs of callers effectively from phone to live webchat. More Info Let Us Help You Find a Solution. We are available 24/7. Contact us Our on-demand workforce and cutting edge technology makes us best in class. FREE CONSULTATION ABOUT OUR SERVICES ACD Direct handles millions of minutes a month and can easily expand our resources to meet your changing needs. Whether it is uniform training of agents, script implementation or scalability, we will work to maximize the power of each contact and assure we exceed user expectations. Contact info 520 N Marketplace Drive, Suite 200, Centerville, UT 84014, US webpath@acddirect.com 888.320.0033 Certifications © 2019 Copyright: ACD Direct ACDDirect call me × Customer Information: Full name Email Address Organization/Company Phone Number Non-profit solutions Traditional business ACDDirect Privacy Opt Out ×...